Let's Talk | Anna & Andrea

We're ready to discuss your project.

We don't use your datas for marketing or spam

Privacy and Your Data

We respect your privacy. The information you provide through our contact form will only be used to respond to your inquiry and communicate with you regarding your project. We do not use your data for marketing or spam. Your information is safe with us. More Information about ermetica7 privacy guideline

Response Time | Project Inquiries

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  • What your project about?
  • What about You
  • Any timeline?

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Official Communication Channels

To ensure secure and reliable communication, please note that "ermetica7" - Anna and Andrea only communicates with clients through the following official channels:

Any communication or messages received through other channels or from accounts that do not match our official ones should be considered unauthorized and do not represent us, Ermetica7 - Anna and Andrea. If you receive suspicious communication, please report it to us using the contact form on this page.

No Intermediaries, No Call Centers, No Tickets, Just us: Anna & Andrea

  • Where is Ermetica7 located geographically?

    Our base of operations is in the Brescia Province, Lombardy, Italy.

  • Contact Us - Experience Support, The Ermetica7 Way

    We're Anna and Andrea, and for us, support isn't a department – it's personal. We believe in direct communication and genuine care for our clients. 

  • What kind of support and assistance can I expect from Ermetica7?

    You can expect direct, personal support from us, Anna and Andrea.  

    • We don't use call centers or intermediaries.  

    When you need help, you'll be communicating with the people who actually created your project, Anna and Andrea!

  • How quickly will I receive assistance when I have a question or issue?

    We prioritize responsiveness.  You won't be stuck in a ticket queue or waiting for days.  

    • We aim to respond within 6-12  hours at the latest, and often much sooner.

  • What makes Ermetica7's support different from other agencies?

    Our support is different because it's personal and direct. 

    • You're not just a number to us.  

    We're committed to providing the same level of care and attention after your project is complete as we do during the creation process. 

  • Will I always be able to reach the same person for support?

    Yes! You'll always communicate with us, Anna and Andrea.  This ensures 

    1. consistency, 
    2. clear communication, 
    3. and a deep understanding of your project's specifics.

  • What if I have a technical question or need help with something specific on my website?

    We provide full support and assistance.  Because we handle everything from design to development, we can address any technical issue or question you have.